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At a Glance

The Dashboard provides an immediate, high-level view of your AI workforce. It allows you to monitor spend, track lead volume, and audit individual conversations in real-time.
Snowie Dashboard Interface

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Video Walkthrough

Watch a quick tour of the dashboard features and metrics.

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Performance Metrics

Located at the top of the view, these 4 KPIs give you the pulse of your operation:

Total Leads

Volume Tracker: The cumulative number of contacts your agents have engaged with.

Active Agents

Deployment Status: The number of unique agents currently online and ready to take calls.

Total Credits

Resource Usage: Total credits consumed across all agents. (1 Credit ≈ 1 Minute).

Appointments

Conversion Success: Confirmed bookings directly synced to your calendar.

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Activity Feed

The main body of the dashboard displays a chronological log of all agent interactions. You can click on any row to expand the full session details.
  • Caller ID: The name or phone number of the contact.
  • Date & Duration: When the call occurred and how long it lasted.
  • Cost: The exact credit deduction for that specific session.
  • Status: Visual tags indicating Completed (Green), Missed (Red), or Failed (Gray).
Inside each session, you can access forensic tools for quality assurance:
  • 📝 Transcription: A full text log of the conversation.
  • 🧠 AI Summary: A concise recap of the user’s intent and the call outcome.
  • ▶️ Audio Recording: Listen to the raw audio file to verify agent tone and accuracy.

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Quick Navigation

On the right-hand side, the Recently Used Agents panel creates a shortcut to your most active projects.
Pro Tip: Use this sidebar to rapidly switch context between agents (e.g., swapping from “Sales Bot” to “Support Bot”) without having to navigate back to the full agent library.