> ## Documentation Index
> Fetch the complete documentation index at: https://support.snowie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Twilio (BYOC)

> Bring Your Own Carrier (BYOC) for phone numbers

<Frame caption="Video Guide: Setting up Integrations">
  <iframe src="https://www.loom.com/embed/cf8d32c4dabe4eecbb4a4b952a57592f" width="100%" height="450px" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen />
</Frame>

## Overview

Snowie.ai allows you to "Bring Your Own Carrier." By connecting your personal Twilio account, you retain full control over your phone numbers and billing directly through Twilio.

<Frame caption="Twilio Integration Panel">
  <img src="https://mintcdn.com/ravanai-63bcda11/kAfVdhzDDdNgqKHe/assets/images/twilio-connect.png?fit=max&auto=format&n=kAfVdhzDDdNgqKHe&q=85&s=d221d4dddb7939cf14ba35742bfeb714" alt="Twilio Connection" width="912" height="359" data-path="assets/images/twilio-connect.png" />
</Frame>

## Connection Guide

Follow these steps to link your Twilio credentials.

<Steps>
  <Step title="Retrieve Credentials">
    Log in to your **Twilio Console** dashboard to find your API keys.

    * **Account SID:** Copy your unique Account SID.
    * **Auth Token:** Copy your secure Auth Token.
  </Step>

  <Step title="Authenticate">
    Return to the Snowie dashboard.

    1. Paste the **Account SID** and **Auth Token** into the respective fields.
    2. Click the **Connect to Twilio** button to verify the connection.
  </Step>
</Steps>

## Managing Numbers

Once the connection is established, you can manage your inventory directly within the Snowie interface.

<Frame caption="Number Management Interface">
  <img src="https://mintcdn.com/ravanai-63bcda11/kAfVdhzDDdNgqKHe/assets/images/twilio-add.png?fit=max&auto=format&n=kAfVdhzDDdNgqKHe&q=85&s=5bd2a862fc437219e199060d98316a76" alt="Add Phone Number" width="896" height="227" data-path="assets/images/twilio-add.png" />
</Frame>

### Assigning a Line

* **Add Number:** Click the button to view your available Twilio inventory. You can select an existing number or purchase a new one to assign to your agents.
