> ## Documentation Index
> Fetch the complete documentation index at: https://support.snowie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agency Dashboard

> Configure your white-label settings and branding

## Overview

The **Agency** tab is your command center. Here you configure the "look and feel" of the platform so your clients interact with your brand, not ours.

<Frame caption="White-Label Configuration">
  <img src="https://mintcdn.com/ravanai-63bcda11/fh0GNQ4356RFKIqY/assets/images/agency-domain.png?fit=max&auto=format&n=fh0GNQ4356RFKIqY&q=85&s=d8e97a1f78eb5d928dde302ede568394" alt="Agency Dashboard Overview" width="1104" height="615" data-path="assets/images/agency-domain.png" />
</Frame>

## Domain Configuration

Host the platform on your own URL (e.g., `app.myagency.com`) so clients never see "Snowie.ai".

<Steps>
  <Step title="Enter Domain">
    Type your desired subdomain (e.g., `YourDomain.com`) in the input field.

    * Click **Update Domain** to generate your specific DNS requirements.
  </Step>

  <Step title="Configure DNS">
    You will be provided with a **Required DNS Record** (usually an `A` record).

    1. Log in to your DNS provider (e.g., GoDaddy, Cloudflare).
    2. Add the record exactly as shown in the dashboard.
  </Step>

  <Step title="Verify Connection">
    Click the **Verify** button to confirm the DNS configuration.

    * *Note: Propagation can take anywhere from a few minutes to 24 hours depending on your provider.*
  </Step>
</Steps>

***

## Company Branding

Customize the visual identity of the dashboard.

* **Display Name**: The name of your agency (e.g., "Apex Solutions").
* **Company Logo**: Upload your main logo (SVG or PNG recommended).
* **Favicon**: Upload the small icon that appears in the browser tab.

***

## Email Customization

Control the branding of the "Welcome Email" sent to new clients.

<Frame caption="Email Template Editor">
  <img src="https://mintcdn.com/ravanai-63bcda11/fh0GNQ4356RFKIqY/assets/images/agency-email.png?fit=max&auto=format&n=fh0GNQ4356RFKIqY&q=85&s=e06e846f52216056bc349526875f8bd9" alt="Email Template Editor" width="903" height="214" data-path="assets/images/agency-email.png" />
</Frame>

### Mandatory Variables

To ensure clients receive their credentials, you **must** include these variables in your template logic:

| Variable            | Function                                             |
| :------------------ | :--------------------------------------------------- |
| `{{company_name}}`  | Automatically inserts your agency's display name.    |
| `{{user_name}}`     | Inserts the client's full name.                      |
| `{{user_email}}`    | Replaces with the client's registered login email.   |
| `{{temp_password}}` | Replaces with the auto-generated temporary password. |

<Warning>
  **Delivery Failure:** If these specific variables are missing from your template, the system will not send the welcome email, and your client will not receive their credentials.
</Warning>